SHIPPING POLICY
Zenlock products are operated by BRDR GROUP. This Shipping Policy explains how Zenlock products are processed, dispatched and delivered.
Processed immediately after successful payment. No shipping needed.
Business days to prepare your kit before dispatch.
Business days within India, depending on location and courier.
We currently focus on shipping within India.
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What Products Are Shipped?
Zenlock currently offers both digital and physical products.
Digital Products
Digital products such as the Challenger, digital Discipline Book, digital Challenge Tracker and other digital materials are delivered electronically and do not require physical shipping.
Physical Products
Physical products such as the True Focus Kit, Zenlock Phone Lock, Metal Lock Box, Physical Discipline Book and other physical merchandise are shipped to the delivery address provided during checkout.
Order Processing
Processing time depends on the type of product purchased.
Challenger / Digital Products
The Challenger is a digital product and is processed immediately after successful payment. Once payment is confirmed, applicable digital materials and access will be provided through your Zenlock account, email or another designated delivery method.
True Focus Kit
The True Focus Kit is a physical product and requires additional preparation and fulfilment time. True Focus orders may take 5–7 business days to process before dispatch.
Processing time may be longer during:
- Product launches
- Founder Batch releases
- Sales or promotional periods
- Public holidays
- Unexpected operational disruptions
If there is a significant delay in processing your order, Zenlock may contact you using the contact information provided with your order.
Shipping & Delivery Time
Once a physical order has been dispatched, delivery within India generally takes approximately 3–7 business days.
For the True Focus Kit, the overall estimated timeline is therefore:
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Regional restrictions
- Courier delays
- Incorrect or incomplete address information
The delivery timelines mentioned above are estimated delivery times and are not guaranteed.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Zenlock may offer free shipping on selected products, orders or promotional campaigns. Any shipping offer may be subject to specific conditions displayed at the time of purchase.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Please carefully check:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
Zenlock is not responsible for delivery failures caused by an incorrect, incomplete or outdated address provided by the customer.
If an order has not yet been dispatched, contact us as soon as possible to request an address correction. Once an order has been dispatched, address changes may not be possible.
Tracking Your Order
Where tracking is available, Zenlock or its logistics partner may provide tracking information after your order has been dispatched. You may use the tracking information to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
Delivery Attempts
Our courier or logistics partner may make multiple delivery attempts depending on its delivery process. Please ensure that the recipient is available at the provided delivery address.
If a shipment is returned to Zenlock because of:
- Customer unavailability
- Incorrect address
- Incorrect PIN code
- Refusal to accept delivery
- Failure to respond to courier attempts
additional shipping charges may apply if the customer requests the order to be shipped again.
Delayed Delivery
Once an order has been handed over to the courier, delivery is handled by the applicable logistics provider. Occasionally, shipments may be delayed because of circumstances outside Zenlock's reasonable control, including:
- Severe weather
- Natural events
- Transportation disruptions
- Public holidays
- Regional restrictions
- Operational issues with logistics partners
- Government restrictions
- Other unforeseen circumstances
Zenlock will reasonably assist customers in tracking delayed shipments, but cannot guarantee a specific delivery date.
Damaged Package
If your package appears visibly damaged at the time of delivery, please:
- Take photographs or video of the package before opening it.
- Take photographs of the damaged packaging and product.
- Contact Zenlock as soon as reasonably possible.
- Provide your order details and supporting photographs/videos.
Please do not discard the packaging until the matter has been reviewed.
Zenlock may request additional information or photographs to investigate the issue.
Wrong or Missing Product
If you receive an incorrect product or a product appears to be missing from your order, contact us as soon as possible with:
- Order number
- Photographs of the package
- Photographs of the products received
- Description of the issue
Zenlock will review the matter and, where applicable, arrange an appropriate resolution.
Lost Shipments
If a shipment appears to be lost during transit, Zenlock may coordinate with the applicable logistics provider to investigate the shipment. Customers may be asked to provide information required for the investigation.
Where the shipment is confirmed as lost and the matter is attributable to the logistics process, Zenlock will determine the appropriate resolution in accordance with applicable law and its policies.
Returned Shipments
If an order is returned to Zenlock because the customer:
- Provided an incorrect address;
- Was unavailable to receive the shipment;
- Refused delivery; or
- Failed to respond to delivery attempts,
Zenlock may contact the customer regarding re-shipment. Any additional shipping cost for re-shipment may be payable by the customer.
Multiple Products in One Order
If an order contains multiple products, Zenlock may ship the products together or separately depending on product availability, packaging requirements and fulfilment arrangements. You may therefore receive more than one shipment for a single order.
Pre-Orders & Founder Batches
Products identified as pre-order, limited release, Founder Batch or otherwise subject to a stated dispatch date may have different processing and shipping timelines. The estimated dispatch or delivery information displayed on the relevant product page will apply to such orders.
Where a specific dispatch timeline is displayed at checkout or on the product page, that timeline will take precedence over the standard processing timeline stated in this Shipping Policy.
Digital Products
Digital products, including the Challenger, do not require physical shipping. After successful payment, the Challenger is processed immediately, and applicable digital materials and access are provided through your Zenlock account, email or another designated delivery method.
Digital products are not physically shipped.
International Shipping
Unless specifically stated otherwise on the relevant product page, Zenlock currently focuses on shipping within India.
International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, import restrictions and other applicable charges. Such charges may be payable by the customer unless expressly stated otherwise.
Shipping & Refunds
Shipping and delivery are separate from Zenlock's refund and return policies.
For information about refunds, returns and the 75-Day Money-Back Guarantee applicable to eligible True Focus purchases, please refer to the Refund Policy and the applicable product terms.
Shipping charges, return shipping costs and other logistics-related costs, where applicable, will be handled according to the applicable Refund Policy and product terms.
Contact Us
For shipping-related questions, order issues or delivery assistance, contact: