TERMS & CONDITIONS

About Zenlock

Zenlock is a discipline and self-development platform focused on helping individuals build discipline, improve focus, develop consistent habits and reduce unnecessary digital distractions.

Zenlock may provide physical products, digital content, live sessions, community access, challenges, trackers, rewards and related services.

Zenlock is operated by:

Zenlock Products

Zenlock currently offers the following primary products/programs:

Challenger — ₹299

The Challenger program may include:

• Zenlock 66 Challenge access
• Digital Discipline Book
• Digital Challenge Tracker
• 5 Live Implementation Calls
• Guided support
• Morning and evening protocols
• Discipline Community access
• Completion Badge
• Reward eligibility
• Eligibility to earn Zenlock Reward Points subject to the applicable conditions

True Focus — ₹2,999

The True Focus package may include:

• Zenlock Phone Lock
• Metal Lock Box
• Physical Discipline Book
• Physical Founder/Challenge Tracker, where applicable
• Zenlock 66 Challenge access
• 5 Live Implementation Calls
• Guided support
• Morning and evening protocols
• Discipline Community access
• Completion Badge
• Reward eligibility
• Eligibility to earn Zenlock Reward Points subject to the applicable conditions
• 75-Day Money-Back Guarantee, subject to these Terms

Product contents may be changed, replaced or updated by Zenlock where reasonably necessary.

Account Creation

Certain Zenlock services may require an account. You agree to:

• Provide accurate information.
• Provide a valid mobile number and/or email address where required.
• Keep your account information updated.
• Keep your login credentials and OTP access secure.
• Not allow another person to use your account.

You are responsible for activity carried out through your account.

Zenlock may suspend or restrict accounts where there is evidence of fraud, misuse, manipulation or violation of these Terms.

Eligibility

Participation in Zenlock programs may be subject to age, location, device, payment and other eligibility requirements communicated by Zenlock.

Where a participant is below the age permitted for independent participation under applicable law, participation and/or purchase may require appropriate parental or guardian involvement or consent.

Zenlock may request reasonable information to verify eligibility.

Purpose Of The Zenlock Program

The Zenlock Self-Development Program is designed for personal development, discipline building, focus improvement, habit formation and related personal-development objectives.

Participants purchase the applicable Zenlock product or program to access and use the underlying products, services, content, tools and Challenge experience.

Participation does not guarantee any particular personal, academic, professional, financial, fitness or lifestyle result.

Zenlock 66 Challenge

The Zenlock 66 Challenge is a 33-day discipline challenge.

The Challenge is based on completing 2 qualifying phone-discipline hours per successful day for 33 successful days, resulting in: 33 days × 2 qualifying hours = 66 qualifying hours.

The 66 hours do not need to be completed continuously.

Participation is subject to the applicable Zenlock 66 Challenge Rules, which explain the practical daily requirements and proof requirements.

Morning Requirement

The Challenge includes a requirement to wake up at or before 6:00 AM and submit the required morning proof. Participants may be required to:

• Take a genuine morning proof photograph.
• Upload the proof to their Instagram Story.
• Tag @zenlock.club.

Where sunrise is not visible because of weather, clouds, rain, darkness or similar circumstances, another reasonable genuine morning proof may be submitted as permitted by the Challenge Rules.

Phone-Discipline Requirement

Participants must complete 2 qualifying hours of phone discipline each successful day. The qualifying verification window is: 11:00 PM – 1:00 AM

A participant may lock their phone for longer than the qualifying period. For example, a participant may lock the phone at 8:00 PM and unlock it at 6:00 AM. However, Zenlock's Challenge verification will focus on the applicable qualifying period specified in the Challenge Rules.

ActionDash

Participants may be required to use ActionDash or another approved screen-time tracking method specified by Zenlock. ActionDash is a third-party application and is not owned or operated by Zenlock.

Participants are responsible for:

• Installing the required tracking application.
• Ensuring that it is functioning properly.
• Providing the required screen-time information.
• Ensuring that submitted information is genuine and readable.

Zenlock is not responsible for failures, technical problems, changes or limitations of third-party applications.

Daily Proof

Participants must submit the required proof in the manner and within the time period specified in the Challenge Rules. Proof may include:

• Morning proof.
• Screen-time proof.
• ActionDash screenshots.
• Instagram Story proof.
• Other verification material reasonably required by Zenlock.

Proof must be genuine, clear, readable, relevant to the required date, and unedited or not manipulated.

Zenlock may reject unclear, incomplete, manipulated or unverifiable proof.

Instagram Requirements

Participants may be required to post Challenge-related content to Instagram as described in the Challenge Rules. Required posts and Stories must:

• Be genuine.
• Relate to the participant's actual Challenge experience.
• Tag @zenlock.club where required.

Zenlock does not require participants to follow a specific creative style unless expressly stated.

33-Day Tracker

The Zenlock 33-Day Tracker is intended to help participants track daily accountability and execution.

The tracker contains a daily points/accountability system of: 3 points per day × 33 days = 99 points.

The tracker is an accountability tool and is separate from Zenlock Reward Points described below.

Five Live Implementation Calls

Zenlock may conduct five live implementation calls as part of the applicable program. The purpose of these calls may include:

• Explaining the Discipline Book.
• Explaining practical concepts.
• Demonstrating how to use the book.
• Completing relevant exercises.
• Answering participant questions.
• Helping participants apply the concepts during the Challenge.

The five live calls are not an additional daily Challenge failure condition. Failure to attend a live call does not, by itself, reset a participant's Challenge.

If recordings or alternative access are provided by Zenlock, their availability may depend on the applicable program.

Challenge Failure And Reset

The Challenge requires successful completion of the applicable mandatory requirements for 33 days.

If a participant fails or misses a mandatory Challenge requirement, submits invalid proof, or otherwise fails a required daily condition, the current Challenge run may be declared unsuccessful and the participant may be required to restart from Day 1.

For example: if a participant successfully completes Days 1–20 but fails a mandatory requirement on Day 21, the participant must restart from Day 1.

Zenlock may determine whether submitted proof satisfies the applicable Challenge requirements.

Challenge Rules

The detailed practical requirements of the Zenlock 66 Challenge are provided separately in the Zenlock 66 Challenge Rules. The Challenge Rules form part of the applicable conditions for participating in the Challenge.

Participants are responsible for reading and understanding the Challenge Rules before starting.

In the event of a conflict between these Terms and the Challenge Rules, these Terms will prevail to the extent of the conflict.

Discipline Community

Zenlock may provide participants with access to a private or semi-private community. Participants must:

• Respect other members.
• Avoid harassment, abuse or threats.
• Avoid spam.
• Avoid fraudulent activity.
• Avoid sharing another person's private information.
• Follow reasonable community guidelines.

Zenlock may remove or restrict access for participants who violate these requirements.

Zenlock Reward Points

Eligible participants may earn up to ₹3,000 in Zenlock Reward Points through successful Challenge progression. The current structure is:

• Day 1–10 — ₹1,000 Reward Points
• Day 11–21 — ₹1,000 Reward Points
• Day 22–33 — ₹1,000 Reward Points

Maximum: ₹3,000 Reward Points per eligible participant.

Reward Point Earning

Reward Points are earned only after successful completion and verification of the applicable stage. Each stage reward can be earned only once per participant.

If a participant earns a stage reward and subsequently fails the Challenge and restarts, the previously earned Reward Points remain valid, subject to these Terms.

A restart does not create a new opportunity to earn the same stage reward again.

Reward Point Value

Unless otherwise stated by Zenlock: 1 Zenlock Reward Point = ₹1 of applicable redemption value.

Reward Points are not cash and cannot be withdrawn or exchanged for cash.

Reward Point Redemption

Reward Points may be redeemed through redemption options designated by Zenlock. Depending on the applicable redemption system, Zenlock may permit redemption toward products, brands, vouchers or other eligible options.

Zenlock may change available redemption options from time to time. Any specific redemption conditions will be communicated by Zenlock.

Apple Watch Reward

Zenlock intends to give away up to 1,000 Apple Watches to eligible participants who successfully complete the applicable Challenge and satisfy the required verification conditions.

Apple Watch rewards are promotional rewards and are separate from Zenlock Reward Points.

Apple Watch Reward Mechanism

Subject to the applicable campaign conditions, one Apple Watch will be allocated for every 1,000 verified successful Challenge finishers.

The campaign may therefore require a substantial number of verified successful finishers before all 1,000 Apple Watch rewards are allocated.

The maximum number of Apple Watches available under the campaign is: 1,000 watches.

Apple Watch Selection

Where more than one eligible participant is competing for an available Apple Watch reward, selection may be conducted through a random, system-generated selection mechanism from the pool of eligible and verified participants.

The specific selection process, timing, eligibility requirements and notification procedure may be communicated by Zenlock.

Apple Watch Reward Eligibility

Successfully completing the Challenge does not automatically guarantee receipt of an Apple Watch. To be eligible, a participant must:

• Successfully complete the applicable Challenge.
• Satisfy the required verification conditions.
• Have complied with the Challenge Rules.
• Have complied with these Terms.
• Not have engaged in fraud, manipulation or prohibited conduct.
• Satisfy any additional eligibility conditions applicable to the reward.

Apple Watch Reward Purpose

Apple Watch rewards and Zenlock Reward Points are promotional incentives intended to encourage participation, commitment and successful completion of the Zenlock Challenge.

The purchase of a Zenlock product or program does not by itself entitle a participant to receive an Apple Watch.

The underlying Zenlock products and programs are purchased for the products, services, content, tools and Challenge experience provided.

Apple Watch Model

The specific Apple Watch model, configuration, colour, generation or equivalent reward may be determined by Zenlock based on availability and the applicable campaign terms.

Zenlock may substitute a reward with an equivalent or reasonably comparable product where necessary, subject to applicable law.

Apple and Apple Watch are trademarks of Apple Inc. Zenlock is not affiliated with, sponsored by or endorsed by Apple Inc. unless expressly stated otherwise.

Reward Notification

Potential reward recipients may be contacted using the contact information associated with their Zenlock account. Participants are responsible for ensuring that their account information remains accurate.

If a selected participant cannot be contacted, fails to provide required information within the specified period, or is found to be ineligible, Zenlock may select another eligible participant or handle the reward in accordance with the applicable campaign conditions.

Promotional Campaign Changes

Zenlock reserves the right to modify, suspend, extend or discontinue the Apple Watch promotional campaign where reasonably necessary due to operational, technical, legal, regulatory, supply, force majeure or other circumstances.

Any material changes will be communicated through appropriate channels where required.

Challenger — Refund Policy

The ₹299 Challenger program does not include the 75-Day Money-Back Guarantee unless expressly stated otherwise on the applicable product page or order confirmation.

Any cancellation or refund rights applicable to Challenger purchases will be governed by the applicable purchase, cancellation and consumer-law requirements.

True Focus — 75-Day Money-Back Guarantee

True Focus includes a 75-Day Money-Back Guarantee, subject to the requirements in these Terms.

The guarantee is intended for customers who genuinely use the applicable Zenlock system for the specified period and determine that the program/product is not helping them.

The guarantee is not an unconditional refund right and is subject to the eligibility, usage, proof, product-return and verification conditions below.

75-Day Guarantee Requirements

To claim the True Focus 75-Day Money-Back Guarantee, the participant must satisfy the applicable requirements for 75 consecutive days. These requirements may include:

• Using the applicable Zenlock Phone Lock system.
• Completing the required daily phone-discipline activity.
• Submitting required daily proof.
• Using the Pomodoro timer for at least 2 hours per day, where this requirement applies to the purchased program.
• Submitting required screen-time/Pomodoro proof.
• Following the applicable guarantee conditions.
• Returning the required physical products.

Zenlock may verify compliance before approving a guarantee claim.

Claiming The 75-Day Guarantee

Eligible customers may request the guarantee from Day 76 onward. The customer must contact: zenlockindia@gmail.com

The customer should provide the order details and any information reasonably required by Zenlock to verify eligibility.

Zenlock will provide instructions for the return process where the claim is eligible.

Returned Products

For a True Focus guarantee claim, the applicable physical products must be returned as instructed by Zenlock. Depending on the purchased product, this may include:

• Zenlock Phone Lock.
• Metal Lock Box.
• Applicable accessories.
• Original packaging.
• Documents and materials supplied with the product.

Product Condition

Returned products must be in their original, saleable condition, subject to reasonable wear arising from normal intended use.

Zenlock may reject or adjust a guarantee claim where products have been:

• Significantly damaged.
• Modified.
• Misused.
• Intentionally damaged.
• Altered.
• Returned incomplete.
• Rendered unsuitable for resale.

Normal reasonable signs of use will be assessed in accordance with the applicable guarantee terms.

Original Box And Materials

Customers claiming the 75-Day Money-Back Guarantee must return the applicable original box/packaging and the complete materials supplied with the product, including applicable:

• Papers.
• Cards.
• Manuals.
• Accessories.
• Components.
• Other materials supplied with the order.

Return Authorisation Identifier

A physical Return Authorisation identifier may be attached to the applicable Zenlock product, including as a barcode or sticker. The identifier is intended to help Zenlock verify the returned product and its order association.

If the Return Authorisation identifier has been removed, damaged, lost or is unavailable, Zenlock may require additional verification and may reject the guarantee claim where the original product/order cannot reasonably be verified.

Return Shipping

The customer is responsible for the cost of returning the applicable product to Zenlock.

Return shipping charges are not reimbursed by Zenlock, unless otherwise required by applicable law or expressly agreed by Zenlock.

Refund Amount

After successful verification and receipt of the required returned products, an eligible True Focus guarantee claim will qualify for a 100% refund of the applicable eligible purchase amount, subject to applicable law and the final order/payment records.

Any applicable tax treatment, credit notes or statutory adjustments will be handled in accordance with applicable law and accounting requirements.

Refund Processing

Once Zenlock receives and verifies the returned products and confirms eligibility, the refund will generally be processed within 10 business days.

The actual time for the refund to appear in the customer's account may depend on the payment provider or banking institution.

One Guarantee Claim Per Purchase

The 75-Day Money-Back Guarantee may be claimed only once for each eligible purchase.

A customer may not repeatedly purchase, use and return the same or substantially similar product under the guarantee.

Zenlock may restrict or reject claims where it reasonably identifies abuse of the guarantee system.

Shipping Of Zenlock Products

Zenlock will arrange delivery using available shipping partners and methods. Estimated delivery times may vary depending on:

• Location.
• Courier availability.
• Weather.
• Operational conditions.
• Public holidays.
• Force majeure events.
• Other circumstances beyond Zenlock's reasonable control.

Customers are responsible for providing accurate shipping information.

Cancellation And Other Refunds

Cancellation and refund requests outside the 75-Day Money-Back Guarantee will be handled according to the applicable product-specific policy, order status and applicable consumer law.

The 75-Day Money-Back Guarantee should not be treated as an ordinary cancellation mechanism.

Third-Party Services

Zenlock may rely on third-party services, including:

• Payment providers.
• Shipping providers.
• Messaging platforms.
• WhatsApp.
• Instagram.
• ActionDash.
• Hosting providers.
• Authentication services.
• Other technology providers.

Zenlock is not responsible for independent outages, changes, policies, technical failures or decisions made by third-party providers.

ActionDash Data And Privacy

Where ActionDash or another third-party screen-time application is required, participants acknowledge that such application may collect and process data according to its own privacy policy and terms.

Participants should review the relevant third-party privacy policy before using the application.

Zenlock will only request and use the information reasonably necessary for Challenge verification, administration, support and reward eligibility, subject to its applicable privacy practices and law.

User Content

Participants may voluntarily submit photographs, videos, written experiences, testimonials or other content in connection with Zenlock.

By submitting content to Zenlock for promotional or community purposes, the participant grants Zenlock permission to use that content for reasonable marketing, promotional and community purposes, subject to applicable law and any separate consent requirements.

Zenlock will not knowingly represent fabricated testimonials as genuine customer experiences.

Community Conduct

Participants must not use Zenlock platforms or communities to:

• Harass others.
• Threaten others.
• Discriminate against others.
• Share private information without permission.
• Spam.
• Promote illegal activity.
• Manipulate Challenge verification.
• Impersonate another person.
• Engage in fraudulent activity.

Zenlock may remove content or restrict access where necessary to protect the community.

Fraud And Manipulation

Zenlock may investigate suspected:

• Fake proof.
• Edited screenshots.
• Manipulated screen-time data.
• False identity information.
• Duplicate accounts.
• Reward manipulation.
• Fraudulent guarantee claims.
• False or misleading submissions.
• Other attempts to circumvent the Challenge or reward system.

Where fraud or manipulation is reasonably established, Zenlock may:

• Reject proof.
• Reset the Challenge.
• Cancel reward eligibility.
• Withhold unredeemed rewards.
• Reject a guarantee claim.
• Suspend or terminate the account.
• Take other appropriate action permitted by law.

No Guaranteed Personal Results

Zenlock provides tools, systems, content and a structured Challenge intended to support discipline and focus. Individual results vary.

Zenlock does not guarantee that participation will result in:

• A specific level of productivity.
• Academic improvement.
• Career improvement.
• Financial improvement.
• Physical transformation.
• Elimination of phone use.
• Elimination of any particular habit.
• Any other specific personal outcome.

Program Changes

Zenlock may update or modify:

• Program content.
• Live call schedules.
• Digital materials.
• Challenge support systems.
• Community platforms.
• Product components.
• Reward redemption options.
• Operational procedures.

Where a change materially affects an existing customer's purchased rights, Zenlock will seek to handle the change in accordance with applicable law and the applicable order terms.

Intellectual Property

All Zenlock materials, including but not limited to logos, branding, website content, books, trackers, graphics, videos, programs, written materials, Challenge systems, designs, product concepts and original content, are owned by or licensed to Zenlock/BRDR GROUP unless otherwise stated.

Customers receive a limited right to use purchased materials for their personal, non-commercial use.

Customers may not reproduce, resell, distribute, publish, copy, modify for commercial use, or commercially exploit Zenlock materials without written permission.

Liability

To the extent permitted by applicable law, Zenlock will not be responsible for indirect, incidental, special or consequential losses arising from use of the website, products, programs or third-party services.

Nothing in these Terms is intended to exclude or limit any consumer rights or statutory protections that cannot lawfully be excluded or limited.

Governing Law

These Terms are governed by the laws applicable in India.

Subject to applicable mandatory consumer protection laws and jurisdictional requirements, disputes relating to these Terms may be subject to the jurisdiction of the appropriate courts and authorities in Bengaluru, Karnataka.

Grievance Officer

For complaints or grievances relating to Zenlock services, customers may contact:

Zenlock will address grievances in accordance with applicable law and its applicable grievance-handling process.

Support

For customer support, product questions, Challenge-related issues or guarantee-related requests: Email: zenlockindia@gmail.com

Zenlock may request order details, account information, photographs, proof or other information necessary to resolve a request.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms, together with the applicable product information, Challenge Rules, guarantee conditions, order information, Privacy Policy, and other applicable policies communicated by Zenlock, form the agreement governing the customer's use of the applicable Zenlock products and services.

Acceptance

By purchasing a Zenlock product, creating an account, joining the Zenlock 66 Challenge or otherwise using applicable Zenlock services, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the applicable Challenge Rules.