REFUND POLICY

Refund Policy at a Glance

Zenlock has different refund terms depending on the product purchased.

75-Day Money-Back Guarantee

The 75-Day Money-Back Guarantee applies only to eligible True Focus purchases.

The guarantee allows an eligible customer to request a 100% refund of the eligible purchase amount after completing the required 75-day usage and verification requirements.

This is a conditional guarantee and is not an automatic refund available simply because 75 days have passed.

Who Is Eligible?

To claim the 75-Day Money-Back Guarantee, you must:

• Have purchased an eligible True Focus Kit directly through Zenlock.
• Complete the required usage conditions for 75 consecutive days.
• Use the applicable Zenlock phone-lock system during the guarantee period.
• Submit the required daily proof for the required period.
• Use the applicable Pomodoro/focus system for at least 2 hours every day for 75 consecutive days, where applicable to your True Focus setup.
• Submit the required screen-usage/Pomodoro evidence.
• Complete the applicable verification requirements specified by Zenlock.
• Return the required physical products in accordance with this policy.

75 Consecutive Days

The guarantee period is based on 75 consecutive days of qualifying use. The required usage and proof must be maintained throughout the applicable 75-day period.

If the required conditions are not completed, Zenlock may determine that the customer is not eligible for the guarantee.

How to Claim Your Refund

Once you have completed the required 75-day period, you may contact Zenlock from Day 76 onward.

Send your refund request to zenlockindia@gmail.com. Please include:

• Full name
• Order number
• Registered mobile number
• Registered email address
• Date of purchase
• Required verification/proof requested by Zenlock

Zenlock will provide instructions for the return and verification process.

Return of True Focus Products

For an eligible refund claim, the following physical products must be returned where applicable:

• Zenlock Phone Lock
• Metal Lock Box
• Other physical components specifically identified by Zenlock as returnable

The returned products should include the applicable original accessories, components and documentation supplied with the product.

Product Condition

Products returned under the 75-Day Money-Back Guarantee should be in their original and reasonably saleable condition, subject to normal use during the guarantee period. Zenlock may review the returned products before processing the refund.

Products that are materially damaged, intentionally altered, incomplete or missing required components may affect eligibility for the guarantee.

Return Authorisation

Eligible True Focus products may contain an original Return Authorisation identifier attached to the product. This identifier may be used by Zenlock to verify that the returned product corresponds to the original purchase.

If the identifier is missing, damaged or unavailable, Zenlock may request additional information or verification before processing the refund.

Return Shipping Cost

The customer is responsible for the cost of returning the physical products to Zenlock.

Zenlock does not ordinarily reimburse return shipping costs unless specifically agreed otherwise or required by applicable law.

Refund Amount

Once the refund claim and returned products have been successfully verified, Zenlock will process a 100% refund of the eligible purchase amount, subject to applicable law and the terms of the purchase.

Any applicable tax treatment, including GST-related adjustments or credit-note requirements, will be handled in accordance with applicable law.

Refund Processing Time

After Zenlock receives the required returned products and completes the applicable verification, the approved refund will generally be processed within 10 business days.

The actual time for the funds to appear in the customer's account may also depend on the payment provider or banking institution.

One Guarantee Claim per Purchase

The 75-Day Money-Back Guarantee may be claimed once per eligible product purchase. A customer cannot make multiple refund claims against the same purchase.

Digital Products

Digital products, including the Challenger, are processed immediately after successful payment.

Because digital content and access may be provided immediately, Challenger purchases are generally non-refundable once access has been provided, except where:

• Required by applicable law;
• There is a verified technical failure preventing access; or
• Zenlock specifically approves a refund.

Order Cancellation

If you wish to cancel an order, contact Zenlock as soon as possible at zenlockindia@gmail.com.

For physical products, cancellation requests received before dispatch may be considered where fulfilment has not already progressed beyond the point where cancellation is reasonably possible.

Once a physical order has been dispatched, cancellation may no longer be possible and the applicable return/refund terms will apply.

Digital products may not be cancellable once access has been provided.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, contact Zenlock as soon as reasonably possible. Please provide:

• Order number
• Photographs/videos of the package
• Photographs/videos of the product
• Description of the issue

Zenlock will review the issue and may arrange a replacement, refund or other appropriate resolution depending on the circumstances and applicable law.

Refund Exclusions

A refund or guarantee claim may be declined where, subject to applicable law:

• The purchase is not eligible for the applicable refund policy.
• Required 75-day conditions were not completed.
• Required verification evidence is missing or insufficient.
• Required physical products are not returned.
• Returned products are materially damaged, altered or incomplete beyond normal use.
• The claim contains fraudulent or manipulated information.
• The same purchase has already received a refund.
• The customer fails to follow the required return procedure.

Fraudulent or Manipulated Claims

Zenlock may verify information submitted as part of a refund or guarantee claim.

If Zenlock reasonably determines that evidence has been intentionally manipulated, fabricated or misrepresented, the claim may be rejected and the customer may lose eligibility for the applicable guarantee.

Zenlock may also take appropriate action in cases of suspected fraud or abuse.

Reward Points & Promotional Rewards

Zenlock Reward Points, Apple Watch eligibility and other promotional rewards are separate from the refund process.

A refund may affect eligibility for future promotional rewards associated with the refunded purchase. Any previously issued reward or promotional benefit may be subject to the applicable Reward Terms and Conditions.

Shipping & Return Costs

Original shipping charges, return shipping charges and other logistics-related costs will be handled according to the applicable product terms and applicable law.

For the 75-Day Money-Back Guarantee, the customer is responsible for returning the physical True Focus products to Zenlock. See also our Shipping Policy.

No Transfer of Guarantee

The 75-Day Money-Back Guarantee is tied to the original eligible purchase and is generally not transferable to another person.

Changes to This Refund Policy

Zenlock may update this Refund Policy from time to time. Any updated version will be published on this page with a revised Last Updated date.

The version applicable to your purchase will generally be determined according to the terms presented to you at the time of purchase, subject to applicable law.

Contact Us

For refund, return or cancellation-related questions: